Sales Terms

1. Seller

Packages are sold by Technologies GNETICS Inc. ("GNETICS"), province of Quebec, Canada. These Sales Terms complement the Terms of Service; on a commercial point, these Sales Terms prevail.

2. Products and prices

Each package is sold with a Personal or a Commercial license, each at its own price. The price shown on the product page when you add the package to your cart is the price you pay. Each package is a one-time purchase: there is no subscription and no automatic renewal.

3. Currency and taxes

Prices are in US dollars (USD). GNETICS is a small supplier and does not charge sales tax at this time. If that changes, taxes will be shown before you pay. Your bank may add currency conversion fees.

4. Payment

Payments are processed securely by Stripe, Inc. (PCI-DSS compliant). GNETICS never sees or stores your full card number. You authorize GNETICS, through Stripe, to charge your payment method for the packages in your order.

5. Delivery

Files are available in your account as soon as the payment is confirmed, and you can download them again later. Download links stay valid for 90 days and for up to 10 downloads; you can always get a fresh link from your account while your license is active. If your files are not available a few minutes after a successful payment, write to us with your payment confirmation and we will fix it.

6. License and identifier

Your purchase includes the license you chose, described on the licenses page. Each copy carries a hidden identifier tied to your license (see Article 5 of the Terms of Service).

7. Refunds

Because files are delivered instantly and cannot be returned, purchases are final once the files have been made available to you, except where a mandatory consumer-protection law in your place of residence says otherwise. We will fix the problem or refund in good faith if:

• a file is missing or damaged and we cannot repair it;
• the package does not match its description;
• you were charged twice or charged the wrong amount.

Write to us within 14 days of the purchase with your order number. A refund ends the license: download links are disabled and you must stop using and delete the files.

8. Chargebacks

Please contact us before disputing a charge with your bank; we answer quickly. A chargeback on a delivered package may lead to the suspension of your account and license.

9. Problems with an order

Billing questions, delivery problems or refund requests: contact.gnetics@gmail.com. We usually answer within one working day.

10. Contact

See also our Terms of Service, Privacy Policy and Sales Terms.